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FAQ & AI Tool Guidance

Frequently Asked Questions

Need Further Assistance?

FAQs can’t cover everything: If you have additional questions or require personalized support about our tools and services, please feel free to fill out the below form. There’s a bonus in store if you do.

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Why Am I Not Seeing an Output? What’s Happening?

There could be several reasons, each associated with either your chat credit & tokens or your internet connection:
Insufficient Chat Credit & Tokens: If you’re low on chat credit or tokens, you won’t be able to generate a complete output. Make sure to buy more from our store.
Connection Issues: A stable internet connection is key for a smooth user experience.
Pro Tip: It’s always advisable to log in first, then check your chat credit & tokens balance by visiting My AI Account. For Priority Mode users, your balance is displayed separately in Priority mode.

I’m Accessing the Site on Mobile, What Should I Expect?

While our website is optimized for desktop use, it is fully responsive on mobile devices. For an uninterrupted experience, we highly recommend using our site on a desktop. Please report your device name, type, and information when giving feedback on a layout or rendering issue.

Why Does the Output Say It ‘Cannot Assist Me’?.

In some cases, the tools may not be able to generate the desired output, particularly with lengthy or complex inputs like long resumes.
Pro Tip: Always focus on the most relevant skills & work history when preparing your resume. This not only makes it more appealing to recruiters but also ensures that our tools can assist you effectively. A shorter resume input works better in most cases.

How Can I Find Jobs Using Your Platform?

If you’re struggling to find job opportunities, our platform has got you covered. Think of companies you admire and would love to be part of. Use our Direct Apply tool to head straight to their career sites and kickstart your application process.

How Can I Edit the Output? Is It Even Possible?

Yes, with our Priority Mode Upgrade, you can freely edit the output before downloading. This premium feature is available for a one-time payment of $25. Upgrade Now.

Understanding Chat Credit & Tokens: What’s the Difference?

Chat credit & tokens are two distinct forms of currency on our platform. While tokens are used for our tool forms, chat credit is specifically for interacting with our chatbot services. The same rules and guidelines apply to both, making it easy for users to manage their resources.

Can I Share My Account with Family, Coworkers, or Friends?

No, account sharing is strictly prohibited and may result in the deletion or downgrade of your account. If you’re a career coach looking to scale up, we offer special pricing and seats. Contact Us for more details.

How Do I Cancel My Subscription? What’s the Process?

Cancellation is straightforward. Simply visit the ‘billing link’ available in Priority mode and follow the on-screen instructions.

Is Customer Support Available? How Can I Reach Them?

Absolutely, our customer support is available round-the-clock. For immediate assistance, you can email us at [email protected]. Priority users can expect a fast response time, all other users may need to wait until the next business day, non-users will receive a reply as soon as possible after serving all out clients.

Partnership Opportunities: Do You Collaborate with Job Boards or Companies?

While we don’t have formal partnerships with job boards or companies, we are open to collaboration. Our tools are engineered to enhance your job application across all platforms. Interested in partnering with us? Contact Us.

Language Support: What Languages Are Compatible with Your Tools?

Our tools are designed with English prompts, but they are capable of understanding and responding in multiple languages. If your input is in a language other than English, there’s a high likelihood that the output will also be in your native language.

Tool Updates: How Frequently Are They Done?

We continuously strive to improve the user experience by regularly updating our tools. Sometimes updates may be rolled out without prior notice, but significant changes will be communicated via our newsletter.

Do You Have a Mobile Application?

While we don’t have a dedicated mobile app, our website can be installed as a Progressive Web App (PWA) for easy access.

Saving Your Work: Is It Possible to Save Directly on the Platform?

Unfortunately, work can’t be saved directly on our platform.
We recommend downloading your output and using a text editor for further customizations.

Beta Features: What Does ‘In Beta’ Mean?

Features labeled ‘In Beta’ are in the testing phase. We value user feedback to refine these features and encourage you to share your experience. Have something else to ask about our tools? Contact Us.

Add your question: Get 500 Free Tokens

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Please do not use this form to solicit your services. This form is for contacting us, and this form is for Feedback. If you are not logged in we will answer your question after all other loyal clients. Users are limited to One (1) 500 free token per question, per week.

Priority Users get 2,000 bonus tokens for the first FAQ they ask.


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